Artificial Intelligence Use Policy

1. Scope

This policy explains the use of artificial intelligence (AI) on RHYS MARKET and supplements the Privacy Policy. The chat between users and the Help Centre are handled by people. For now we do not offer AI tools to users.

2. The dashboard AI assistant

It is an internal tool that helps the team search for information, summarise cases, draft content (for example, support replies or news posts) and prepare dashboard actions. Its rules are:

• It may only be used by team members with the express permission of the owner, and each of them only sees what their role already allows them to see in the dashboard.
• The owner can switch it off at any time, set a spending cap and review who uses it.
• Actions are only prepared as a proposal: a member of the team reviews and confirms them, with two-step verification when the dashboard requires it.
• Queries, responses and actions are logged for internal audit.

3. What data is sent to the providers

The assistant sends the provider the team member's question and the dashboard data needed for that task. Depending on the query, this may include account and profile data, support tickets, reports, deals and withdrawals. From verifications, only the KYC name, the last 4 digits of the document, the WhatsApp number and the Binance UID are sent.

• Identity documents, selfies, photos, PINs, passwords, verification codes or keys are never sent.
• Only what is necessary for each task is requested and displayed.

4. AI providers

We use these providers' commercial application programming interfaces (APIs). Under their terms, by default they do not use data sent via the API to train their models, and they retain it for a limited time for security purposes. Data travels encrypted. RHYS does not use your data to train models either.

5. AI does not decide about you

The AI can only make suggestions. It does not decide about your account, your deals, your balance, your verifications, your disputes or your sanctions: those decisions are made by a member of the team based on the published rules and the evidence. The automated security controls (RHYS Shield) do not use generative AI and are explained in the Privacy Policy.

6. Use of AI by users

• You may use AI tools to write your listings or create your covers, but you are responsible for ensuring the content is truthful and not misleading.
• Using AI to impersonate others, create fake screenshots, receipts, reviews or documents, or automate mass messaging is prohibited. See Prohibited Products and Conduct.
• Automated extraction (scraping) of RHYS MARKET content to train AI models is not permitted without written authorisation.

7. Your rights and contact

You can ask whether your data was used in an assistant query and exercise your rights as set out in the Privacy Policy. Write to us at [email protected] or use the Help Centre.

This English version is provided for convenience. If there is any inconsistency, the Spanish version prevails, except where mandatory law provides otherwise.